Mastering Process Automation with Daniel Matka from Robert Bosch
#039 Let’s take a closer look at one of the largest process automation initiatives in Germany.
In this episode, I’m talking to Daniel Matka. We are exploring the practical application of process automation at Robert Bosch, which is one of the most significant process automation initiatives in Germany.
We delve into how Robert Bosch’s process automation initiative is structured and what sets it apart. Daniel shares recommendations for other organizations looking to tackle this challenge, providing insights into the best approaches.
How can we effectively engage and inspire the team working within processes to get excited about process automation in this transformative journey? Let’s find out..
Today’s Guest:
Daniel Matka
Daniel is project manager and product owner in the area of business process automation with a focus on workflow engines with low-code and no-code features at Robert Bosch Semiconductor Manufacturing in Dresden. Mastering highly complex manufacturing processes and automating networked business processes are at the heart of his vision for an easy-to-use workflow and component toolset.
He is also a member of the act “Madstep”, a group that brings entertainment in a quite innovative approach on stage.
Daniel holds a diploma in manufacturing engineering from the TU Dresden.
You’ll learn:
- How Robert Bosch’s process automation initiative looks like
- What Daniel recommends to other organizations on how to approach this challenge
- How you can learn more about process automation and how to start
- How to handle the fear of people that process automation may cut jobs
- And, we are talking about how to get the people working in the processes excited about process automation
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Transcript
Please note that the transcript was generated automatically and only slightly adjusted. It does not claim to be a perfect transcription.
Mirko00:19
Yeah, welcome to episode 39 of the New Process Podcast. Today, we’re exploring the practical application of Prozess Automation at Robert Bosch, one of the biggest, if not the biggest, prozess Automation initiative in Germany. Right now, therefore, I’m talking to Daniel Matka. Daniel is project manager and product owner in the area of business process automation, with the focus on workflow engines with low-code and no-code features at Robert Bosch Semiconductor Manufacturing in Dresden. Mastering highly complex manufacturing processes and automating networked business processes are at the heart of his vision for an easy-to-use workflow and component toolset.
Daniel is also a member of the Act Madstep, a group that brings entertainment in a quite innovative approach on stage. We’ll also talk about this in the episode. Daniel holds a diploma in manufacturing engineering from the Technical University of Dresden. Personally, he likes to be active by participating in triad runs and CrossFit. In the episode, you’ll learn how Robert Bosch’s Prozess Automation initiative looks like, what Daniel recommends to other organizations on how to approach this challenge, how you can learn more about Prozess Automation and how to start, how to handle the fear of people that Prozess Automation may cut jobs, and we are talking about how to get the people working in the process excited about Proz Automation. So enjoy the interview with Daniel Matka.
Mirko01:59
Yeah, welcome to the new process podcast, Daniel. It’s great to have you here. I’m super curious to learn more about what you are doing with regards to Prozess Automation at Robert Bosch. So welcome, Daniel. Hi, thanks for having me. I’m super curious to learn more. But before we dive into the content, let’s start with a check-in. What do you prefer in an aircraft, isle or window seat?
Daniel02:18
I please prefer the window seat because I love discovering the world from above and I think this view is so rare See, for example, going through clouds or see the mountains from above. So I prefer the window seat.
Mirko02:33
Yeah, that’s very good, and what is your favorite airport To be?
Daniel02:36
honest, I haven’t seen so many airports from the inside, so I’ve had one. This summer was the airport in Porto A really nice architecture and it was cool Okay.
Mirko02:49
I’ve never been there, but maybe one day. Okay, that’s cool. And final check-in question what was the best process you have ever experienced?
Daniel02:59
In the end, it’s mainly the Amazon or Shopify processes, because they are really simple, they are fast, they are customer-oriented. So I love it to buy through these processes. So with these processes, some things.
Mirko03:13
Yeah, that’s very good. And how would you describe your relationship to processes?
Daniel03:18
I started my study in the mechanical engineering topic, so I’m a diploma in mechanical engineering and processes are, for me, the perfect combination out of mechanical engineering, or the technical view, and the IT view. So my goal was every time to step more into the IT. Processes are the perfect way to go inside there.
Mirko03:43
Okay, that’s cool. What do you think? What comes first, processes or IT?
Daniel03:49
Any, and it’s processes, because you have to know what you want to do and IT is more an enabler and to be faster, more efficient. But, yeah, processes, yeah, okay, that’s good to hear perfect.
Mirko04:03
Okay, thank you for these insights Before we deep dive into process automation. I saw on your website that you had a band called or you still have a band called Mat steps, and I saw some really cool photos and videos.
Daniel04:17
What is it about? Matstep is a combination out of the old school party band and a new DJ view. But DJ is mostly a little bit too boring because it’s only one person staying on one same place. So we combine this like a hybrid and, yeah, a live show act and live music with a good show, a lot of pyrotechnics, light show and so on. And here we play in Germany at the biggest festivals and, for example, sputniks, prennberg main stage and so on all like big city festivals. And yeah, it’s my hobby, my creativity, my perfect way after the mechanical engineering or after the technical world.
Mirko05:02
Yeah, and I think there it’s also super interesting to get the people excited about what you’re doing, because you have the music to express feelings and you can see direct feedback of the people there.
Daniel05:14
Absolutely, and I think this is my strength for, like, sometimes, be creative. Be on point that you’re really going with some creativity, for example, also in processes, how you solve problems, or I think music is one of the fastest industries. Every trend is a short hype and then comes the next trend, so it’s yeah, you have to be careful that you are every time on the right hype. Follow the hype was every time they go.
Mirko05:45
Topic there Okay, now we’re doing the same in process management, talking about process automation for me one of the highest, or probably the highest, maturity level. But before we dig deeper into process automation, I would like to learn more about your environment. So you are working as a project manager for Robert Bosch semi-contactors manufacturing. What is this company?
Daniel06:09
doing. We are based in Dresden, working here in the production plant for semi-contactors. So way first, yeah, the semi-contactors industry. We saw the semi-conductor crisis in the last years, so really important for every kind of usage, for example, in the car, for airbags or in some more daily things which we use. And semi-conductor is a really technical, special topic because in the end it’s so small. Everything what we are doing is with a chemical physics and a lot of mechanical engineering. So it’s a crazy world and one of the smallest things in the world which you can produce.
Mirko06:57
Yeah, that’s true. And how many people are working in that business unit?
Daniel07:01
Currently we are 450 nearly 500 engineers sitting in the main office and 3 to 5 or 10 people are working in the FEP, because it’s fully automated. So, yeah, it’s every time really special.
Mirko07:17
Okay, cool, and what are you doing in your role?
Daniel07:20
I’m currently the project lead from, like the organizational perspective and the product owner of the IT project, which is responsible for setting up a workflow engine and workflow environment to run business processes, to set up manufacturing processes and, yeah, enable the engineers to be more efficient, to have it like a help or like a digital help for the daily work. So, yeah, this is really, really, really special because the semi-conductor processes are crazy complex and we have to make sure that we match all the laws, for example, and also all the norms ERTF and all the dean norms, which we have to make sure. So this is really a regulated, complex environment. Okay, that’s interesting.
Mirko08:15
I wasn’t aware of that. I was working for Lufthansa Group for more than 20 years, highly regulated, with the German aviation authority, european and all the other authorities around the world, so it’s somehow comparable to what you are doing?
Daniel08:30
Yeah, absolutely, because imagine we producing chips for the air brakes for our passenger cars. So, and you don’t want to drive on the left side, on the outer barn, and then the air brake pops up because we had a mistake and the chip. So it’s highly regulated.
Mirko08:48
Okay. Wow, that’s interesting to learn. That’s cool, and I’m quite sure you’re working on a different automation project. What was your favorite project?
Daniel08:58
Sometimes is it good to have a really easy project because you have really fast, good solutions, and sometimes is it really cool to solve really, really complex environments. I think it depends. I don’t have the really one favorite project every day. Every week is another challenge and I love the challenge to solve this and going make a green checkmark I agree, a green checkmark behind a big challenge and to help then the engineers and see the happy faces.
Mirko09:31
Okay, and how do you proceed to get these happy faces? Is there a standard procedure or how do you approach these automation activities?
Daniel09:39
We started with a standard procedure because in the end, it’s also a process. You start with the requirements engineering. This is so crazy important that you know what is in the head of the engineers and it’s it’s highly complicated, to be honest, because all the things which you do really usually every day, you write emails, you, you call the right people and to reproduce this knowledge into like a ticket for a user story is quite interesting every day. And yes, starting with the requirements engineering, going to modeling, modeling the processes in the standard notations BPMN, cmn and DMN, the OMG group notations and then in the end, to put this process or combine this process with a lot of data, our fully automated manufacturing is like the fully automated fab is full with sensors, with all these crazy machines, so we can use a lot of data and combine it and to bring it to the engineers.
Mirko10:46
Okay and in detail. How do you proceed? How do you discover the topics? And then, how do you get the people excited about working on further automating what they are doing? Because I think what the engineers are doing, that’s highly brainwork and maybe they are also a little bit afraid of moving activities to IT and just letting go of it or not really, because everyone is happy if the focus turned back to where you are creating work and, it’s to be honest, who likes filling out huge excels?
Daniel11:23
so working with a lot of data which is already prepared and then popped up in a good UI which you can then classify, you can think about it and bring your decision in, or like going with really database decisions through your day. It’s way more or way way better for the engineers, because they are really then sure what they are doing.
Mirko11:52
Yeah, definitely, and do you have a specific example to make it more tangible for the listeners how in automation looks like in reality?
Daniel12:02
Yeah, absolutely. For example, every single value stream has deviations, so something is not running as you expected and the deviation is. Could be on the source side, could be in the manufacturing side, it could be also in the delivering topic. So, and the main goal is to classify the deviation. Is it really now an impact for our product, yes or no? And can we ship this product and this?
We started the deviation management like yeah, starting with all the data putting it together in the end, gathering in excels. And now the new world with the process automation is the engineers goes in our IT environment. See the deviation, the list of deviations. Okay, we got I don’t know five or ten deviations today, and behind this process, the engineers can discover more than 500, 600 data points. Everything about the deviation is now perfectly listed up. He sees every single attribute, every single detail, what’s going on, and this is the perfect way to make the decision and the classification yeah, is the wafer still shipable or is it now a script? And yeah, this was a huge improvement and also the perfect base for trust for our customers, because they know everything about our products.
Mirko13:34
Okay, what kinds of tools are you using to implement these automations?
Daniel13:39
We are mainly running today in the workflow environment on Florebel. It’s the first or the main workflow engine for executing also CMM as a case management model and notation. It’s really important for us to also import or to include all the tasks which only pops up once every 10 or 20 runs. So the flexibility for the engineers this is, and in the end we are working a lot of data, for example, abinicio, oregla and so on, so we have a lot of tools in the background.
Mirko14:19
Okay, how do you approach these projects? Do you I learned a new word which I really love to upskill the people in the interview with Nico Bitzer? Do you upskill your engineers so that they can develop the automations on their own, or do you do that with a supporting team of experts? We have both.
Daniel14:38
In the end, the core is like a really an expert team which are experienced in modeling BPMN, cmm and so on, and also all this creating REST APIs. But, yeah, we are still really focusing on developing our engineers, for example, it guys, or, in the end, is the goal to have like a small army of citizen developers. But, to be honest, it’s not so easy as expected and we are really focusing how we can improve the knowledge, because it’s not the case that you start on one day and the next day you can already implement a full scale process. It’s learning, it’s try and error, it’s learning a new language with BPMN and CMMN. Yeah, it’s a lot of tasks to do.
Mirko15:29
Okay, that’s cool. And what is the feedback of the people involved?
Daniel15:33
It’s mainly really positive because the users see a really cool application, easy to use, with a really good UI UX and with a lot of data. So we have the process mostly four or five times faster or the process are running four to five times faster with the IT implementation and the modellers. Sometimes it’s hard because if you have developers which already works 10 or 20 years, which are really based in the code, thinking they are not happy to go in the modeling topic so they want to be the coding guys but to have really like the local modellers, mainly now the young people which are coming from the universities, which already had BPMN in their classes. So yeah, this is really cool because they can come way way, way faster into the IT environment. Such a big company here with Bosch.
Mirko16:31
Yeah, okay, so you are really mapping processes in BPMN 2.0 and using what you can export, for example? Then yes, okay, wow.
Daniel16:42
Because the main topic was, yeah, we used today flowable, but with the topic that you go on standards with BPMN 2.0 and CMMN, you can easily switch, also in the future, the application. You haven’t got like the big window lock in that you are now really in a big relationship so we can easily export the models and going into the next good thing I don’t know in three or five years.
Mirko17:12
Wow, that’s super interesting because often what I see out there is that the people decide to go with BPMN 2.0 to map their processes, but they stuck somewhere in the middle Between. On the one hand side, they want to map processes so that they can use these models to talk about the processes with the employees, and they also have the goal to use this documentation for automation. And that doesn’t fit, because the people on the one hand side do not really understand the complex notation, full blown BPMN 2.0, which you need when you are looking towards automation, and then they end somewhere in the middle and they cannot really use what they have in the tool in the reality.
Daniel17:56
So I think it’s a kind of it’s the topic of discipline and this is also the main part that you really have a core team which are really experts in the BPMN 2.0. They can easily help, they can manage the complex situations and out of these complex situations you can learn, or the other guys can learn, how to solve it, and so it’s like a good knowledge sharing and we had a really good scale to bring up the full notation into our organization.
Mirko18:31
Well, that’s super cool. Maybe we can deep dive into some examples in the future episode.
Daniel18:37
Absolutely yeah.
Mirko18:38
But for today, we have a lot of listeners who are responsible for one single business process, like in finance, for example, or HR, and working on this, and we have, on the other hand, also people being accountable for process management in their overall organization. So two different groups of people, but what would you recommend to these people starting on process automation? How can they learn to do it? How should they start?
Daniel19:05
The main topic is to pick a first example where you really know what you are doing, which steps are included, and please pick a use case which is not too big or which is not too complex, starting with a small first MVP, really to push into the first two or three months and MVP into like a pilot phase. It shouldn’t be productive, it’s more like a pilot phase. And then you get the positive feedback oh, cool man, this helps me a lot and with this small MVP you can grow the audience in your company. You can grow. The positive impact is really really first and you have it’s not like for our calculation the best, but to bring a lot of guys together, mainly the users which really use every data process to collect all the knowledge, bringing them slowly in stages.
We cut every single project in stages. Please stage one, do it as simple as possible that we can try it, that we can test it, that we can do like a try and error session and then slowly improve the state of automation. It’s not the way that you started from zero and expect in three months the perfect I don’t know vision solution. Everything is fully automated. This is unbelievable. This is not the right way. We cut our process and our expectation in small phases and I have every I don’t know currently in our scrum circles. We have two week sprints, so we have every two sprints at the next increment and we can look every month and happy faces and say, hey, this is your improvement, your next big thing and this is our key to grow our project. And yeah, I have now something between 25 to 35 people in my project working on processes. So, yeah, it’s quite interesting and quite successful and interesting.
Mirko21:23
Yeah, okay, that’s cool. And what would we recommend? If I want to learn more about how to start with process automation, which sources would you recommend? Or do I need a consultant? Or what’s your recommendation there on how to?
Daniel21:35
start. It depends which starting environment you have and which knowledge you already have in your organization. We started with three really good, experienced people, starting with a small POC. The POC was successful and then we ramp up the project. Yeah, sometimes consultants really helpful because it’s a fresh view, it’s a fresh mind and hopefully a really good expert in the topic. So, and you need a good tool which is easy to use. You need a good experience core team and an easy, adaptable or easy implementable use case as the first use case. And this is the first step, and then you can slowly improve and increase also the complexity. And, yeah, we currently working, for example, also on a project called process academy, which then transport the knowledge which we also gained in the last three years to potential customers. The goal is to do it as a non-profit organization, so this is not going like for charging a lot of money. It’s mainly exchange knowledge or sharing knowledge through the whole industry.
Mirko22:56
Okay, are you doing a benchmarking as well? So if I’m working for a completely different company, can I approach you to have an exchange on what you’re doing? Maybe visit you to learn what you’re doing there?
Daniel23:08
Yeah, I think it’s the best to go outside of your bubble, because I love it to go in other industries to see complete new approaches, how you set up like big projects. To be honest, I think we are currently one of the biggest projects in Germany and one of the most complex process solutions, so it’s cool to have the exchange and, yeah, I currently am joining a lot of conferences and going and companies to hold masterclasses and so on. I love the connections, so, feel free, linkedin is the best option to connect.
Mirko23:49
Perfect. That’s not super cool? I did a lot of benchmarking when I was working for Lufthansa, so in the end we benchmarked so many meetings and learned so many things that we were not able to really process all the learnings afterwards. But we’re really excited and I think this sharing of knowledge is super helpful for all the people involved. Absolutely, absolutely, yeah, okay, just as a warning for the ones just starting what are the common mistakes I have to look out for to avoid them To have in the first meeting or in the first, I think, five meetings.
Daniel24:24
every time they’re discussing about the vision. Because if you put five really experienced users in one room without any kind of documentation, without any kind of structure, they talk five hours and you don’t have any kind of results Because they every time speak about really abstract visions, what we want to do in three years or five years. You have to start with the smallest increment. You have to start with the smallest pieces and bring or align the people together To speak every time about the vision and what we want to do or what is possible in the future. We had a lot of meetings in the start phase. Oh man, I think about it’s possible to automate everything. We can do everything in a cool way, but what you really do in detail? What are the small tasks which are really the game changer.
Yeah, the second really key insight was for us to use the scrum framework and the framework for user stories With the three questions who is doing what and why? And the why question was every time the most complicated why you have here a second approval, why you are doing. I don’t know why you are copying data from A to B. What is your background there? Why are you currently responsible for this kind of process? So this was like, yeah, the two main challenges focusing on the smallest increment to improve and to come really fast to the first MVP. And the second was to focus, using the methodology with user story mappings, where who is doing what and why. Yeah, this was the starting point.
Mirko26:21
Okay, are you assigned to the IT department, or where are you located?
Daniel26:26
Not really. I’m like. I have to say that I’m currently under our plant manager Like a single person mainly focusing on the as a product ownership, because I have a task in every department, means I’m like the really flexible guy which can change from department to department to gain knowledge or to improve the processes. But yeah, my team is mainly assigned to the IT department.
Mirko26:58
Okay, that’s interesting. What is your experience? Are the people afraid of what is coming up there? How do you get them excited for working with you?
Daniel27:07
The excitement starts with the MVP to show up how crazy fast a single process can run with the implementation of data.
Because imagine, a normal engineering task is open two or three different programs collect your data, store the data, bring the stored data into I don’t know any kind of analysis program, then starting, analyze the data and in the end, you have to export and save your work or your results. We estimate tasks like this with 15 to 20 minutes. And now you come into an environment and IT applications where you have a tailored process for your daily work and you have everything done, because this is easy to process data, it’s easy to analyze data because it’s every day in the same data. It’s a repeating task and if you only have to focus on to collect or to make a decision on the database, which you then already got really good prepared, it’s way more easier and it helps you and you can reduce the task time from 20 minutes to only five minutes of thinking. So this was, I think, the main key to get the happy faces and get the positive feedback from our guys and the business departments.
Mirko28:36
Okay, yeah, that’s cool. And taking that even further, you know I’m doing a lot of research on how to get people excited for processes, how to get to more human centric BPM approach. With all your experience, taking that into account, what are your top three recommendations to get people excited for processes?
Daniel28:56
First of all, you have to implement business people into the process. If they have every time the feeling that they are fully implemented, that the processes are described and set it up with their knowledge from the business team, then they are really motivated to help, because it’s nothing like okay guys, you have now a new IT solution. Please be comfortable with this in the next two weeks. But the IT solution doesn’t match the real world, because I think this was a main topic. The last five to ten years, a lot of new IT solutions come. A lot of new IT solutions pops up, but they sometimes only have 70 to 80% of the real daily work or they covered only 70 to 80%. With the new implementation of the business guys into the development, you cover at 95, 99, or hopefully 100% of the real process, which are the real daily work.
This was the main topic and I also learned that it’s sometimes really helpful to bring the guys also in this modeling because it’s easy to understand. It’s not then a perfect model, but they can scribble and then they can use, for example, a half day or a full day scribbling the process to make really deep, deep, deep meetings, discussions and concepts, how to create it. So bringing them also in the modeling, because to write code is way more complex. I think it’s not so easy. So to bring people in it’s way, more complicated and the end-to-end.
The third topic is that the application which it provides has the perfect UIUX. So it’s cool if you have a thousand functionalities, but if it’s looking like Windows 95, no one wants to use it. So why we buy Apple iPhones? Because they are really easy to use. They are every time the same and if you transfer from iPhone 7 to iPhone 13, you exactly know what you have to do. And this is also the same thing which is the biggest challenge for me to bring the real, real complex processes in a nice, handy and easy to understand UIUX to the customers.
Mirko31:42
Yeah, and I think that’s also a big challenge for the vendors out there.
Daniel31:47
Yeah absolutely.
Mirko31:48
You know, I did a lot of tool interviews and most tools have a long history and they are coming, especially with regards to the interface, from a I don’t know legacy UI which is 10, 15 years old and they now need to jump to modern interface there just to have a great user experience. When they lock into the tool and they see, oh, this shitty navigation, they just close the app afterwards and this is not what I’m looking for.
Yeah, so that’s absolutely. I love what you just said there. Yeah, thanks, cool. So you already said the listeners can contact you via LinkedIn. Is there another source to learn more about your activities?
Daniel32:31
First of all, yeah, linkedin is like posting daily work or daily achievement, and in the end, it’s the new established process academy, where we still start to transfer knowledge for how to learn to set up projects like this, automation projects, or how you get comfortable with BPM and CMM and DMM, how you use tools like this. We have a lot of plans there, so we currently starting this project. So, is there already a website where I can go to? Or, yeah, yeah, it’s a process minus academyorg. Yeah, easy, type it in and then you can reach us. And we have also, like, the contact formula where we get the first contacts already. So it is really cool how the people come to us without any kind of advertisement.
Yeah, cool, yeah, month, I think the industry is crazy growing. We are still in the early phase of business process management. This is, I think, currently a topic for the big companies and now slowly also smaller companies and, like the German middle standard comes into this topic and they understand how important is to run processes or like have standardized processes. And I’m also really happy to see that the public sector is slowly come to this business automation or this process automation, because, honestly, I’m every time really angry to go in any kind of office right there and hour to do in the end only to fill out my name and do a signature. So, man, this is easy to process or to automate.
Mirko34:18
Absolutely, absolutely. I fully agree. On the one hand side, I’m also working with a smaller company who just started thinking in processes because they want to automate their process more and more. They are growing like hell and they are not able to cover this with the manpower which they have right now. Yeah, and that’s super interesting. And on the other side, I never talked about that and I’m not sure if my brother will really like that, but he’s working for a small city in the era where we were born and he’s working on digitizing the process there and, as I know, it’s really hard to get these processes ahead, to make progress there in that how should I say? It’s not really highly regulated but in this strong environment with all the bureaucracy out there, so that’s really a challenge for the people. But I think also on LinkedIn, I saw some posts from a guy from I’m not sure from Switzerland who is sharing his experience on automating processes for one city he’s working for.
Daniel35:20
So there are people out there I’m slowly diving into this topic I have some contacts in Berlin and so on already which are really in the digitalization of the public sector. Yeah, so it’s crazy to read what are their challenges and what which with our problems they’re facing every day. And yeah, it’s a big, big room of improvements and a lot of tasks to do. But yeah, it’s cool to see, and I think, if we are now the early adopters coming from the industry to share the knowledge also into the public sector, which hopefully can then speed up the whole process, I think it’s a cool combination from both worlds.
Mirko36:01
Absolutely, absolutely. Yeah, that’s cool. I can only support that. So just go ahead and fight for processes. Yes, super cool. Well, so, before we leave our aircraft today here, is there a specific method expert tool you would recommend for us, as the new process community, to have a closer look at, to learn more on how to rethink processes?
Daniel36:26
I think it’s not a tool question. That it’s. You don’t have to go really in any kind of tool discussions. Yeah, every tool has some opportunities, every tool has some positive impact, but it’s it’s not that process automation is a question of a tool, because in the core business, you can do with every tool the same. You have to really make sure that you have the small army of optimistic, motivated guys which can help you on this topic. Then slowly improve your knowledge. What could be the solution or the improvement and what is your? Yeah, the positive impact for your organization or for your environment. And the tool is then only like the sugar which you can add, that everything is running smoothly and way more faster.
Yeah, if you look on the market, we have a lot of really old systems which are already running 10, 20 years. Look sometimes on smaller windows which are still starting, because they have the flexibility to have more customizable, a really modern oriented solution for you. If you run everything on standards with BPM 2.0 and CMNN, you can easily convert your already started work from vendor to vendor. I think this should be the movement or the starting point for everyone. Don’t go in languages which are only in one tool. You have to every time and do your work once again if you want to switch the vendors.
Think about a little bit, not only in processes, think also in data. Think also in cool looking nice UIs that you have, for example, I don’t know. Collect or discover a tool which allows you to use, for example, react or Angular in your frontend, that you can really customize your frontend for the business users. In the end, I think the main goal is also connect with the experts in the industry like you, mirko, or with Nico or with Christopher, because you can gain in only one hour or half hour session so much knowledge and so much insight into the industry that the frustration is way, way smaller. For the starting point, I only can recommend go into the communication with the experts in the industry and then you can easily start a project.
Mirko39:16
Yeah, okay, that’s very good. Thank you for all these insights. Before we leave the aircraft, is there anything else you would like to share with our business?
Daniel39:23
I think the best would be, if we grow as a community, that we are working together, that we hopefully can share more knowledge, because this is for me the most important sharing knowledge because we are connecting with other guys from other industries. If we raise as a community, then the whole process automation section also raise and we can improve and speed up all our projects. Yeah, my goal is please let’s do it together and not against us. This was my wish and hopefully we can start in a cool community or establish a cool community the next year together.
Mirko40:04
Very good, Cool. That was super interesting. I just thought about the upcoming new process conference next year. It’s still way out it’s in April but hopefully we too can meet there in person as well, so that would be super great. I’m in Perfect. And finally, how would you describe your flight experience here today? In just three words Crazy interesting and future proof.
Daniel40:33
Yeah, yeah, I love it. I mean, there’s something like this this is an early adopter and a really crazy raising industry, so happy to see and improve all our knowledge in the next years. And, yeah, have a good connection. And, as you already mentioned, I think conferences are the perfect spot to meet each other and transfer or exchange knowledge. So, kiben, I’m happy to join the conference in April and hopefully also the listeners come there.
Mirko41:06
Yeah, yeah, hopefully. Looking at the registrations, I’m quite sure that this is going to be a cool event in April. So, daniel, thank you so much for all these inspiring insights and I’m really looking forward meeting you in person. So have a great day, thank you. Bye-bye. Thanks, Daniel, bye-bye.
Mirko41:29
Yeah, I love Daniel’s spirit of growing together with the community. That’s why we are heavily working on organizing new process conference for April next year To meet in person to exchange with other enthusiasts and to get new ideas on how to get people excited about processes. So don’t miss getting your tickets for the BPM highlight 2024, but be fast there are only 100 tickets available and the number of sold tickets is constantly increasing. But back to the interview with Daniel. To me, process automation is still very abstract, but you don’t have to be an IT guide to get started with process automation. As Daniel told us, start small, start as simple as possible to build an MVP which you can then use to get the people excited about process automation. I think that’s a very good recommendation. You can easily try it out. To learn more, check out Daniel’s process academy by going to process-academyorg or contact Daniel directly.
Based on my own experiences, I can only support to meet and to learn from others and to see what other organizations are doing. That’s super important. So let’s join forces. To give you an outlook, I’m still producing just in time, but there are some interesting s in the pipeline some BPM topics, for sure, but also experts from other disciplines to explore how to apply their experience to rethink processes. So stay tuned, but for now, thank you very much for listening. Have a great day. Bye-bye, auf Wiedersehen.
Mirko43:22
Before you leave, besides further new Process Podcast episodes and all my consulting activities, I’m currently working on a really cool thing to join forces To not miss the latest news as soon as I can talk about this, don’t forget to subscribe to the new Process Update, my more or less bi-weekly newsletter. To subscribe, just go to newprocesslabcom. Thank you very much. Bye-bye.
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