Learnings and improvements from the journey to process orientation at Lufthansa Technik with Lars Müller

I always put a lot of emphasis on exchanging ideas with others. Not only to benefit from other people’s knowledge, but also from the experience gained in similar projects. Maybe you can benefit directly, avoid similar mistakes, or adapt planned steps. So it was really cool to speak to my former colleague Lars Müller in the latest episode of the New Process Podcast about the development of procurement process management at Lufthansa Technik in the last few years. In the video below, he shares what he learned from this process and what he would like to improve.


  1. Community Engagement: The introduction of process architects through release parties effectively familiarized the team with new support systems for process management.
  2. Team Building: The regular application of processes in daily operations improved understanding and collaboration among team members.
  3. Role Success: Successfully integrating new roles, particularly for newcomers to process architecture, significantly boosted team morale and confidence.


  1. Global Inclusion: Initiatives like release parties need to be extended uniformly across all international locations to ensure consistent understanding and application of new processes.
  2. Continuous Training: Ongoing training is necessary to fully integrate new process skills into daily practices.
  3. Expectation Management: It is crucial to clearly define the responsibilities and limitations of process architects to set accurate expectations.
  4. Effective Communication: Consistent and clear communication about changes and their benefits is essential for ensuring alignment and support throughout the organization.

Check out episode 51 of the New Process Podcast to listen to the full interview with Lars Müller from Lufthansa Technik.


Leave a Reply

Your email address will not be published. Required fields are marked *