ABOUT


Hello, I’m Mirko Kloppenburg. I have been working in several process management positions for 20 years and „Higher, faster, further“ has always been my target. – Until I realized that we weren’t getting any further that way. To get to the next level, it is time to rethink processes and to focus on the people, now!

To start this, I have linked the often fuzzy New Work ideas with tangible processes. As symbiosis of Process Management and New Work, the “New Process” approach was created. It adds a human-centric mindset and inspiring experiences to the already proven BPM tools and methods we know from the past.

I created the NewProcessLab.com as a platform to build a community, conduct experiments, and share experiences. The NewProcessLab.com is driven by the purpose to empower you to rethink your process. – All the tools, methods and best practices here will help you to push your process to the next level.

I invite you to join the community, shape the future of process management and rethink processes together!

FREE CHECKLIST

Get the New Process Checklist to assess and improve your process.

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TOOLS AND METHODS

Access the New Process Toolbox to improve and rethink your process.

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NEW INSPIRATIONS

Get new ideas to push your process to the next level by focusing on people.

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JOIN THE COMMUNITY

Get in touch with other New Process enthusiasts to share experiences.

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about New Process

New Process Podcast

New Process Principles

We believe in the power of human-centric processes. We rethink processes based on the New Process Principles:

INSPIRE PEOPLE FOR EXCELLENT PROCESSES

We share the purpose of process management, enable people and create the basis for excellent processes by implementing the process management fundamentals.

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TRUST THE PEOPLE WORKING IN AND ON THE PROCESS

We design processes that guarantee people the freedom to make independent decisions.

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INVOLVE THE PEOPLE WORKING IN THE PROCESS INTO THE WORK ON THE PROCESS

We create transparency and ask all involved parties for their advice.

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FOSTER THE DEVELOPMENT OF THE PEOPLE IN THE PROCESS

We provide formats for training of the people in the process and facilitate sharing of experience.

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DESIGN COOPERATION IN AND ON
THE PROCESS TO MEET PEOPLE’S NEEDS

We act as role models for open cooperation and create the best possible environment for the people.

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ENCOURAGE DIVERSITY AND INCLUSION THROUGH PROCESSES

We are sensitive to the uniqueness of people and their needs. We are aware of different cultures of the people and see these specialties as enrichment to be incorporated into process diversity.

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DISRUPT ESTABLISHED PROCESSES

We are courageous to question and radically redesign well-established processes.

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GIVE MEANING TO THE PROCESS

Together with the people, we work out „why“ a process is meaningful and create a basis for joint action. – Also for the process of process management itself.

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NEW PROCESS TOOLBOX

Tools, methods and best practices to support you

Core of the New Process Toolbox is the New Process Life Cycle. This is a reference process that anyone can use to manage, steer and improve their own process by integrating the New Process Principles to move to a more human-centric process management.

I have started to map all phases as detailed process descriptions with a lot of tools, methods and best practices to rethink your process.

In addition, you will find the New Process Checklist and further information to implement an excellent process management.

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New Process Booster

NEW PROCESS COURSES

Premium courses to help you rethink your process

The New Process Booster is my first course packed with ideas to rethink processes. It’s a live session with a massive input of New Process methods & tools to push your process to the next level.

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NEW PROCESS COMMUNITY

Join the New Process Community

Become a part of the ever-growing community. Meet other New Process enthusiasts, get tips & tricks and ask your questions, for example in the monthly New Process Think Tank.

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New Process Community
New Process Consulting

NEW PROCESS CONSULTING

I can help you to push your process to the next level

I provide you with my cumulative experience from 20 years of process management in the aviation industry and the New Process approach to individually move your organization or process forward.

LEARN HOW TO WORK WITH ME

Latest News

My key learnings from the interview with Ole Tillmann on how to pitch processes

To gather more ideas on how to inspire people for processes, I talked to Ole Tillmann in the latest episode of the New Process Podcast. – And now, I am trying to leverage his experience to pitch processes.

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How to build a process community that brings a process to life

To successfully implement and operate a process, the people working in the process must be heavily involved. But how do you do that?

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My three pieces of advice to push your BPM ahead

In all the years that I have been driving process management in the Lufthansa Group, there have always been situations where we didn’t know how to proceed…

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Contact

In case of any questions or ideas feel free to contact me.