We are courageous to question and radically redesign well-established processes.
You see, I don’t mean violently destroying processes, but rather sensitively breaking up established patterns to rethink processes. 🚀
It is absolutely desirable to regularly question established processes and to consciously look for other ways of solving customers’ problems. To get to the next level, process owners should be challenged to break standards and innovate their processes regularly. To do this, mistakes should be encouraged and failure should be celebrated.
