How to get people excited about Process Automation with Nico Bitzer
#036 Let’s take a look at process automation from a human-centric BPM perspective.
#036 Let’s take a look at process automation from a human-centric BPM perspective.
In the latest episode of the New Process Podcast I talked with Nico Blitzer from “Bots & People” about Process Automation. In light of a 2023 McKinsey study suggesting that up to 70% of all jobs could be automated, there’s a need to address the potential tension between job cuts and the human-centric approach. That’s why I asked Nico how we can keep the human aspect in BPM even when automation takes center stage.
For many years, I had a little 3-month Lufthansa calendar on my desk. These little calendars were always in short supply and it was a challenge to get one. And when Covid hit us, it was even harder. Two years ago, a colleague even had to design one himself, since there were no more official calendars.
#035 Let’s discuss the advantages of UPN and how it can support the human-centric BPM approach.
I was invited to talk to Daniel Rayner on the “Process Pioneers” Podcast. It was actually the second time I had this honour. While the first time we talked about the human-centric BPM approach, this time the focus was on being a host on a podcast.
#034 Let’s wrap up all of the tool interviews to find the best human-centric BPM tool!
Finding the perfect tool can be a challenging task. It’s not a decision to be taken lightly. Once you’ve chosen a tool and integrated it into your process management, much of your organization will be built upon it. There are many factors to consider, such as whether the tool fits your purpose, its costs, ease of use, and how it interacts with other tools in your organization.
Even though I don’t drink tea, I was really looking forward to this interview with Thi. We’re talking about trust and I think it’s super important because it’s one of the principles of New Process, that we need to trust people more in and on the process.
#033 Let’s find out how to engage people in complex change projects.
In the latest episode of the New Process Podcast, I’m talking with Gia Thi Nguyen about change and transformation in complex organizations. Since he has a lot of experience from various change projects, I wanted to know his recommendations on how to involve people in these complex change projects.
