3 tips for a more human-centric approach of process automation
In the latest episode of the New Process Podcast I talked with Nico Blitzer from “Bots & People” about Process Automation. In light of a 2023 McKinsey study suggesting that up to 70% of all jobs could be automated, there’s a need to address the potential tension between job cuts and the human-centric approach. That’s why I asked Nico how we can keep the human aspect in BPM even when automation takes center stage.