In search of the perfect human-centric BPM tool

Finding the perfect tool can be a challenging task. It’s not a decision to be taken lightly. Once you’ve chosen a tool and integrated it into your process management, much of your organization will be built upon it. There are many factors to consider, such as whether the tool fits your purpose, its costs, ease of use, and how it interacts with other tools in your organization.

Those of you who have been following me for a while know that I’ve been on this search for some time and have conducted several tool interviews. There are so many different tools with various focuses that I found it hard to keep track.

But what does it take to make a tool human-centric?

Therefore, a number of questions need to be answered:

  • does the tool ensure that it is both easy and intuitive to use and that it encourages collaboration and feedback?
  • does it help to create a common understanding of a process?
  • does the tool provide features to engage and inspire employees?

I have put all the criteria together and created a checklist, that might help you to find the best fit for a human-centric BPM tool.

I also recorded an episode with Martin Holling. It covers all the different tools I had a closer look at in the interviews. Feel free to check it out.


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