Jean-Marc’s tips for successfully implementing Process Mining

In the latest episode of the New Process Podcast, I spoke to Jean-Marc Erieau about how to implement process mining successfully. He shared some of the tips he has learnt over the years while implementing process mining at MANN+HUMMEL.

  1. Strategic entry point: Think of process mining as the beginning of a broader digital transformation, not just to create process visualizations, but to drive deeper changes such as automation and operational dashboards.
  2. Essential Adoption: Emphasize the need for process mining to digitize processes. Overcome hesitation by recognizing it as a fundamental step in modernization. → It is not a question of “if”, it is a question of “when” until everyone is involved in process mining. Better to start early than be left behind.
  3. Leadership and support: Ensure that the initiative is driven by a committed executive and supported by senior management. This combination is critical for success and for integrating the technology with business goals.
  4. Business-centric approach: Approach process mining as a business initiative, not just an IT project. The leader should have a strong business perspective that aligns technology with operational needs.

In essence, successful implementation depends on treating process mining as a key component of digital transformation, supported by strong leadership and a business-centric approach.

Check out episode 41 of the New Process Podcast to listen to the full interview with Jean-Marc Erieau from MANN+HUMMEL.


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