Encourage diversity and inclusion through processes

We are sensitive to the uniqueness of people and their needs. We are aware of different cultures and generations of the people and see these specialities as enrichment to be incorporated into process diversity.

It all begins with directing attention to the topic of diversity in the first place.

Regarding culture, it does not always have to be different countries speaking different languages. It already starts with the fact that people who obviously all speak the same language come from different regions or work for different companies. — And not to forget cultural differences between employees from different teams, or even from administration and production.

If you are aware of these nuances, different cultures can be used much more to create excellent processes.

Same with inclusion of people. Their specialities, different perspectives and experiences can be a real benefit to improve or even innovate processes.

The individualities of the people involved in the process must therefore not be seen as hurdles but should be considered as enrichment to be incorporated into process diversity.

The development of personas for the different people working in and on the process can provide first indications of cultural differences playfully and sensitize everyone involved.