We create transparency and ask all involved parties for their advice.
The process design should not be created in a quiet chamber and then rolled out to the world. Instead, the involvement of the experts who work in the process every day offers the opportunity to incorporate real practical knowledge into the further development and, through the resulting transparency, create a high level of acceptance of the results.
Here are three examples:
- Standardization of processes: In all organizations in which a process is executed independently by several people, the idea of standardization comes up quickly. Despite all the negative associations that the concept of standardization may bring with it, I see a great opportunity here to make the best practices of the individual people accessible to everyone. To this end, it is advisable to communicate the project with maximum transparency and to give everyone the opportunity to participate.
- Take up local ideas and let them scale globally: Sounds a bit like bullshit bingo, but it means that the good ideas that people have at the individual sites where a process is executed are taken up to make them globally accessible. By doing so, even small ideas from individual employees can have a huge impact.
As a concrete activity, for example, you can ask the people working in the process for their feedback: What suggestions for improvement do they have? What goes well? What is not going well?
This can be done via an online survey, but also by asking people personally.
- Creating digital and physical platforms for exchange: As a big fan of communities, I think it is very helpful to regularly bring people together for joint events and to create memories that inspire for the future. On the one hand, information can be passed on from the process owner to the people in the process. On the other hand, there is also the possibility of exchanging information with each other and addressing feedback to the process owner. Thus, everyone can contribute to the further development of the process.
When involving the people into the work on the process it may be a challenge to get to a number of people which does not make workshops inefficient. Therefore, a transparent communication of the planned activities as well as a transparent creation of a representative sample of people to work on the process is necessary. In addition, clearly defined process management roles will also help to do so.